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Questions and answers with free people

Free people

What delivery options are there with Free People?

Standard Shipping takes 5-7 business days and is free for orders over $ 100; otherwise it costs $ 7.95.
Express shipping takes two to three business days and costs $ 10 USD.
Overnight shipping takes 1 to 2 business days and costs $ 20.

Can I return articles to Free People?

Free people accept unused, unwashed or defective goods purchased at freepeople.com for return or exchange. Goods for free people purchased in independent stores and department stores must be returned to the place where they were purchased. Please contact the individual store or store for their return policy. FP supplementary products must be returned directly to the seller.

If Free People receives your return on their stock within 30 days of delivery, they will credit your original form of payment. If received after 30 days, a Free People eGift card will be issued.

How do I make savings with the promotional code Free People?

Enter the code in the box provided and your discount will be calculated automatically when you reach the checkout.

What payment methods can I use with free people?

Free people accept orders with Mastercard, Visa, American Express, Discover, Maestro, Visa Electron, JCB, Union Pay, Diners Club International, PayPal, Afterpay and Free People gift cards issued in USD.

Can I pick up goods at the store?

Free people offer pickup in store for selected items. Once you place your order online, they approve your payment method and send an email when your order is ready for pickup. Most items are ready within 24 hours. Bring your email confirmation via email (mobile or a printed copy) and a valid photo ID to retrieve your items.

Contact free people

Call free people at 800.309.1500. The lines are open around the clock.

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